GVision Mastery Privacy Policy

GVision Mastery is an educational question bank and revision platform for ophthalmic nurses, optometry and nursing students, ophthalmic clinical officers and other eye-care professionals. In this policy, "we", "us" and "our" refer to GVision Mastery, which acts as the data controller for the personal information described below.

We only collect what is needed to run your account and your learning experience:

• Identity and contact details: first name, last name and email address.
• Professional details: occupation (and the description you type if you choose "Other") and country of practice or study.
• Agreement records: whether you accepted the Terms & Conditions and this Privacy Policy, with the date, time and document version.
• Learning activity: quiz sessions, answers, scores, bookmarks, flagged questions, case-study progress, study plans and time spent studying.
• AI tutor conversations: the questions you type to the tutor and the responses generated for you.
• Subscription and payment references: plan, status, transaction reference and payment channel (for example MTN MoMo, Telecel Cash or card). We never see or store your card number, PIN or mobile-money PIN.
• Device and technical data: a device identifier, browser/user-agent string and last-seen time, used to enforce the one-account-one-device rule, plus basic security and error logs.

We do not ask for, and you must never enter, identifiable patient information anywhere on the platform.

• To create, secure and administer your account.
• To deliver questions, case studies, explanations and AI tutoring.
• To calculate your analytics, strengths, weak areas and personalised study plan.
• To process subscriptions, confirm payments and unlock paid features.
• To protect the platform against account sharing, fraud and abuse.
• To contact you about your account, payments, security and important service changes.
• To improve the question bank and the platform, using aggregated statistics that do not identify you.

We process your information to perform our contract with you (providing the service you registered and paid for), on the basis of your consent (which you give when you tick the agreement box at registration), to meet legal obligations, and for our legitimate interest in keeping the platform secure and improving it.

Passwords are never stored in plain text and are never visible to us. Authentication is handled by a secure authentication provider that stores only a salted, hashed form of your password. Data is transmitted over encrypted connections (HTTPS) and stored in access-controlled databases with row-level security, so each learner can only read their own records.

You are responsible for keeping your password confidential and for activity carried out under your account. Tell us immediately if you believe your account has been accessed by someone else.

We do not sell your personal information. We share it only with:

• Service providers who operate the platform on our behalf — hosting and database, authentication, payment processors (for example Paystack and Hubtel) and the AI provider that powers the tutor — each acting on our instructions.
• Administrators and tutors of GVision Mastery, who can see learner names, progress, accuracy and question history in order to support your learning. They cannot see your password or payment details.
• Authorities, where disclosure is required by law or needed to protect the rights and safety of users.

Our hosting, payment and AI partners may process data on servers outside Ghana. Where this happens we rely on providers that apply recognised security standards and contractual protections for the information they handle on our behalf.

We keep your account and learning records for as long as your account is active, so that your progress and analytics remain available to you. Payment and acceptance records are kept for as long as needed for accounting, audit and legal purposes. If you delete your account, personal identifiers are removed or anonymised, except where we must keep limited records by law.

• Review and update your profile at any time from your account settings.
• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your account and associated personal data.
• Withdraw consent for optional communications at any time.

Requests are made through the official GVision Mastery contact channel and are answered within a reasonable period.

We use essential browser storage only: to keep you signed in, remember your light or dark theme, remember whether you have completed the welcome tour, and recognise your device for the one-account-one-device rule. We do not use advertising or third-party tracking cookies.

GVision Mastery is intended for students and professionals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has registered, contact us and we will remove the account.

Content on the platform is for education and examination preparation only. It does not replace formal training, clinical supervision, institutional protocols or your own professional judgement, and no clinician-patient relationship is created by using the platform.

If a security incident affects your personal information, we will investigate promptly, take steps to limit the impact and notify affected users and any relevant authority as required by law.

We may update this policy from time to time. The version number and date at the top of this page will change, and significant updates will be communicated on the platform. Continuing to use GVision Mastery after an update means you accept the revised policy.

Questions, requests or complaints about privacy should be sent through the official GVision Mastery contact channel published on the platform, addressed to the GVision Mastery administrator.